raincoat

Exchange & Return

We hope you love your fab rainwear, however, if it's not as you expected or you want to exchange for a different size or colour, no problem. You can exchange or return all products with us within 30 days from the date you have received your order.

Exchange

The first exchange is always free! If you wish to exchange a product you purchased, FabInTheRain.com will pay the return shipping cost for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

Send an e-mail to Customer Service at service@fabintherain.co.uk with the subject line: “Exchange of order number xxxx” (insert your order number which can be found on your Order Confirmation). Write in the e-mail for what you'd like to exchange (different size/colour/product).

If the new item has a lower price, the difference will be refunded to the payment method with which the purchase was made. If the new item has a higher price, our Customer Service will e-mail you the details how to pay this price difference.

When the new product has been dispatched you will receive an e-mail with the tracking number. With this number, you can follow your exchange shipment.

If you have any questions or concerns, please do not hesitate to contact us at service@fabintherain.co.uk.

Easy Returns

The easiest way to return an order is the following:

Send an e-mail to Customer Service at service@fabintherain.co.uk with the subject line: “Return of order number xxxx” (insert your order number which can be found on your Order Confirmation).

We will then e-mail you a pre-paid freight label, which you can stick on your package and you can drop off the package at the nearest Royal Mail Post Office.

Fill in the return form which you've received with your order (or you can download the form by clicking HERE). On the form, please indicate the reason for the return and enclose it with your package when you return it. Remember to fill in your order number so that we can find you in our system and refund your money.

When we have received your return package, we will refund your money minus the return fee of £5.20 within 3 days to the payment method with which your purchase was made.

Product returns must be sent to the following address:
FabInTheRain.co.uk
4 Redcliffe Mews
London SW10 9JU
United Kingdom

To keep costs under control, we have set a few conditions for returning. You will only receive a refund if the returned items are packaged in the original packaging and if they have not been worn or used. In the event of a defect, no attempt may have been made to correct this defect.

After we have received the item in good order, you will receive a refund of the purchase amount (minus the return fee) within 3 working days.

If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit. Remember to enclose your return form with your order number so that we can find you in our system and refund your money.

If the unthinkable happens, and your product arrives damaged or faulty, we will of course cover the cost of you returning the item to us.

If you have any questions or concerns, please do not hesitate to contact us at service@fabintherain.co.uk.